Frequently Asked Questions
What kind of videos do you create?
We create short-form video content for small businesses, including product promos, service explainers, food videos, course promotion videos, website videos, social media videos and advert-style content.
Do I need to provide video footage?
No. You can provide a website, logo, photos, product details, social media links or a rough idea.
What do I need to send after ordering?
Your business name, website or social media link, logo, what you want to promote, any photos or videos you already have, and your preferred call to action.
How long does delivery take?
Starter Videos are usually delivered within 3–5 working days after we receive your full brief and assets.
Content Packs usually take 5–7 working days.
Monthly content is scheduled based on the agreed plan
How many revisions are included?
Starter Video includes one revision round.
Content Pack includes one revision round across the video set.
Additional revisions can be quoted separately.
Can I use the video for paid adverts?
Yes. The final video can be used as paid ad creative.
We do not set up, manage or optimise paid ad campaigns unless agreed separately.
Do you guarantee sales or leads?
No. We create the video content asset. Results depend on your offer, audience, platform, targeting, timing and follow-up.
Can you match my brand style?
Yes. We can use your logo, colours, tone, website and existing marketing material to align the video with your business.
Can you make videos for any type of business?
We work best with businesses that have something clear to promote, explain, launch or sell.
If your brief is outside our usual scope, we will tell you before taking the job.
What format will I receive?
You will receive a finished MP4 video file, usually formatted for social media unless another format is agreed.
Can I request voiceover?
Yes. Voiceover can be added if required. This may affect the price depending on the style, length and voiceover requirements.
Do I own the final video?
Yes. Once payment is complete, you can use the final delivered video for your own business marketing.
We may ask permission to feature the work in our portfolio or examples.
Can I cancel after ordering?
Because this is a custom creative service, cancellation depends on whether production has started.
If work has already begun, part or all of the fee may be non-refundable